I am unable to log in to my account. What do I do?

There are a couple reasons that could prevent you from logging in to your account.

Forgot your email or password
  • Forgetting your email and/or password is a common problem that many people face but there is a solution to both these issues.
    • If you forgot your email:
      • Please contact your Business Administrator and ask them to go into the app and check what your email address is.  You can also contact WorkTrip Support.
    • If you forgot your password:
      • You can reset the password to your account by tapping the forgot password button on the sign in page.
    • If your organization uses Single Sign On, please contact your organization's IT department for assistance with your password.
Browser
  • It is possible that the browser you are using may be preventing you from logging in. These browsers may include Internet Explorer, please try using a different browser.  If you are attempting to use a browser on a mobile device, please visit the App or Play stores to download the WorkTrip app for the best experience.
Locked account
  • If you use the wrong password multiple times, your account will be locked and you will not be able to log in. 
    • Your account will only be locked temporarily, about 5 minutes.
    • Once the 5 minutes have passed, you can reset your password or attempt to log in again.
    • If your organization uses Single Sign On, please contact your organization's IT department for assistance with your password.
If none of these solutions seem to work, please contact WorkTrip Support.