The change request feature allows users to request changes for hotel reservations that were assigned to them by the event organizer. Because it is a request, it can either be accepted or denied.

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Mobile

  1. Go to the event page.
  2. Tap Travel details.
  3. Select an event hotel reservation that you would like to change.
  4. Tap the Menu […] button.
  5. Select Create change request.
    • You will see your current reservation at the top of the page and your new reservation will be at the bottom.
    • You can change your check-in and check-out dates but you cannot change the assigned hotel.
    • Add additional notes.
    • Tap Submit.
  6. You will see a banner on the hotel segment that reads: “Change request pending”

Note:

  • Only event attendees can create change requests.
  • A hotel must be assigned to an attendee for them to create a change request.

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Web

  1. Go to an event page.
  2. In the Hotel Info section underneath the event image, click Edit.
    • A box will appear. In this box, you will see your assigned hotel and current check-in and check-out dates.
    • You will only be able to select new check-in and check-out dates and add additional notes.
    • Click Update. This will submit your change request to the event creator and event owners.
  3. Once submitted, you will see a green bar with the message:
    "Your change request has been submitted and is pending."
  4. The Edit button will become Update Change Request.
  5. You will also see a Pending badge next to the update change request button. When the event creator/owner responds to your request, the Pending badge will be removed. You will receive a notification that the request has either been Accepted or Denied.
  6. The most recent change request that you create will override the previous one if the previous one has not been approved or denied yet.