There are a couple issues that could prevent you from signing in to the app.

  • You entered an invalid username or password.
  • Network problems.
  • Your account was deactivated.

There are a couple things that you can do to resolve the issue.

  • Verify that you are entering the correct username and password.
  • Reset your password.
  • Contact your Business Administrator to reactivate your account.
  • Contact us on the Support site.