There are a couple reasons that could prevent you from logging in to your account.

Problem #1: Different email address

  • This applies to accounts with single sign on.
  • It is possible that your WorkTrip email address and your corporate email address might not match due to a change in your corporate email address. For example, if your original corporate email address was but then you got married and changed it to, your WorkTrip email will remain as This will cause a mismatch between your WorkTrip email and your corporate email and this will prevent you from logging in.
  • Simply put, a change in your corporate email address will not automatically update your WorkTrip email address.


  • Contact your Business Administrator and ask them to change your WorkTrip email address to match your corporate email address.

Problem #2: Browser

  • It is possible that the browser you are using may be preventing you from logging in. These browsers may include Internet Explorer, Edge, etc.


  • Use Google Chrome to log in as it has been proven to be one of the more reliable browsers.

Problem #3: Locked account

  • If you use the wrong password multiple times, your account will be locked and you will not be able to log in.


  • Your account will only be locked temporarily, about 5 minutes.
  • Once the 5 minutes are up, you can reset your password or attempt to log in again.

If none of these solutions seem to work, please contact Support.