There are a couple reasons that could prevent you from logging in to your account.


Problem #1: Forgot your email or password

  • Forgetting your email and/or password is a common problem that many people face but there is a solution to both these issues.

Solution for email

  • If you forgot your email, contact your Business Administrator and ask them to go into the app and check what your email address is.

Solution for password

  • If you forgot your password, your can reset the password to your account by tapping the forgot password button on the sign in page.


Problem #2: Browser

  • It is possible that the browser you are using may be preventing you from logging in. These browsers may include Internet Explorer, Edge, etc.

Solution

  • Use Google Chrome to log in as it has been proven to be one of the more reliable browsers.


Problem #3: Locked account

  • If you use the wrong password multiple times, your account will be locked and you will not be able to log in.

Solution

  • Your account will only be locked temporarily, about 5 minutes.
  • Once the 5 minutes are up, you can reset your password or attempt to log in again.


If none of these solutions seem to work, please contact Support.