There are a couple reasons that could prevent you from logging in to your account.


Problem #1: Different email address

  • This applies to accounts with single sign on.
  • It is possible that your WorkTrip email address and your corporate email address might not match due to a change in your corporate email address. For example, if your original corporate email address was janesnow@glenraven.com but then you got married and changed it to janestark@glenraven.com, your WorkTrip email will remain as janesnow@glenraven.com. This will cause a mismatch between your WorkTrip email and your corporate email and this will prevent you from logging in.
  • Simply put, a change in your corporate email address will not automatically update your WorkTrip email address.

Solution

  • Contact your Business Administrator and ask them to change your WorkTrip email address to match your corporate email address.


Problem #2: Browser

  • It is possible that the browser you are using may be preventing you from logging in. These browsers may include Internet Explorer, Edge, etc.

Solution

  • Use Google Chrome to log in as it has been proven to be one of the more reliable browsers.


Problem #3: Locked account

  • If you use the wrong password multiple times, your account will be locked and you will not be able to log in.

Solution

  • Your account will only be locked temporarily, about 5 minutes.
  • Once the 5 minutes are up, you can reset your password or attempt to log in again.


If none of these solutions seem to work, please contact Support.