General

Questions about general topics.

Press inquiries?
If you are a member of the press and would like to contact us about WorkTrip or SwitchFour, please send all inquiries to Heather Haigler at hhaigler@switchf...
Thu, 15 Feb, 2018 at 9:03 AM
How do I request a role?
"I want to create a new hotel for the app but I am not an Event Planner. How do I request a role?" [It is important to know the types of roles...
Thu, 8 Mar, 2018 at 10:57 AM
How do I update the mobile app?
Staying up to date with the current version of the app allows you to use the features to their full potential. Knowing when to update and how to update the ...
Thu, 8 Feb, 2018 at 9:55 AM
Event spreadsheets won’t open on my Windows computer. What do I do?
Being able to export spreadsheets from your event to your computer is a vital part of the Worktrip app. While this may work for people with Mac computers, s...
Thu, 8 Feb, 2018 at 9:56 AM
How do I know if my account has SSO enabled?
SSO or Single Sign-On is a secure way of signing in to your account. Not every account has single sign-on activated because single sign-on can be enabled or...
Thu, 11 Jan, 2018 at 8:53 AM
The mobile app is not working. What do I do?
If you experience issues with the pages in the mobile app not loading or not being able to sign in to the app, it might be caused by one of two possible pro...
Thu, 8 Feb, 2018 at 9:56 AM
How does the calendar work?
The calendar allows you to keep track of your events and agendas. With the calendar, you can plan your schedule effectively and stay up to date on current a...
Mon, 2 Apr, 2018 at 9:00 AM
My account is locked. What do I do?
Due to security reasons, your account can be locked to protect your personal information. This document will explain the requirements for a locked account. ...
Mon, 2 Apr, 2018 at 9:01 AM
How do I check the version number for the mobile app?
Knowing what version of the app you are using is very important because it makes it easier for our developers to identify and resolve your issues. To ch...
Tue, 28 Nov, 2017 at 1:17 PM
How do I check the status of my ticket?
When you submit a ticket, you will receive an email. This email will contain a link that will allow you to check the status of your ticket. When you click t...
Tue, 1 Aug, 2017 at 9:09 AM